![]() ![]() ![]() These cases usually result in 15% restocking fee, but the exact amount of refund is up to Open Chord Music Shop's discretion. There are certain situations where only partial refunds are granted (if applicable)Īny item NOT in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is return request that is more than 48 hours after delivery. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging with all original parts and components. To be eligible for a return, your item must be in the exact same condition that you received it. ![]() If 48 hours has gone by since package was delivered, unfortunately, any chance for a full refund or exchange is completely void. Our policy lasts 48 hours after product delivery. ![]() If customers are not happy with their purchase, we allow our customers to return the purchased product in MOST cases (NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURN - SEE BELOW WHAT ITEMS ARE NON-REFUNDABLE). So, once a product is purchased, we give our customers a 48 Hour trial period to decide if they are happy with the purchase. Open Chord Music Shop's primary goal is to give our customers the best possible shopping experience and to be 100 percent satisfied with their purchase. ![]()
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